Terms and Conditions

MAPI TRAVELS TOUR OPERATOR E.I.R.L., taxpayer number (RUC) 20613545540, registered address Calle Siete Cuartones 344, Cusco, Perú, trading as GoToMapi.

Travel agency and tour operator holding operating licence No. 002059-2012 and authorisation certificate No. 301-2012.

• Sending the form or messaging us on WhatsApp is a request: there is no booking or payment commitment yet.
• We reply within 24 hours confirming availability, final price and the conditions of the service.
• The booking becomes firm once we confirm it in writing, by WhatsApp or email, and agree payment with you.

What that confirmation states—dates, included services, price and conditions—prevails over the general information on the website.

• Prices are shown in US dollars (USD) and are per person unless stated otherwise.
• They include what is listed under «What's included?» on each page. Anything not listed there is not included.
• They may vary with season and availability until the booking is confirmed. Once confirmed, the price does not change.
• We take no online payments. Payment is arranged directly with our team.

Only pay through the methods we give you from our official channels—WhatsApp +51 910 915 111 and email reservas@gotomachupicchuperu.com o gotomapiperu@gmail.com—and always ask for your receipt. If anyone asks you for payment in our name through any other channel, check with us first.

Machu Picchu tickets, train tickets and Inca Trail permits are issued by third parties—public bodies and rail companies—with limited availability and under their own rules:

• They are issued in your name with your passport or ID details, which must match the document you travel with.
• An error in the details you give us may make them unusable, and correcting it may not be possible or may have a cost.
• They are generally non-refundable and non-transferable, and their schedules and routes are set by the issuers.

If you cancel:

• Up to 48 hours before the service starts, without penalty. We refund what you paid, less any costs that can no longer be recovered, such as tickets, train tickets, permits or hotel nights already issued.
• With less than 48 hours' notice, or if you do not show up, the specific conditions are those stated in your booking confirmation.
• Always request it in writing, via WhatsApp at +51 910 915 111 or by email at reservas@gotomachupicchuperu.com o gotomapiperu@gmail.com.

If we cancel for reasons within the agency's control, we will offer you another date or an equivalent service, or refund the full amount paid, as you prefer.

If the service cannot be provided for reasons beyond the agency's control—bad weather, landslides, strikes or road blockades, closures ordered by the authorities—we will work with you to find another date or an alternative, and refund whatever we can recover from providers.

• Carry the valid passport or ID used for the booking.
• Give us correct details and tell us about any change.
• Be on time at the meeting point and time.
• Tell us about relevant health conditions. Travel in the Andes is at high altitude: consult your doctor if in doubt.
• Have travel insurance, which we recommend.
• Follow the guide's instructions and the rules of archaeological sites and protected natural areas.
• Minors travel accompanied by a responsible adult.

We are responsible for the proper provision of the services you book with us, in line with your rights under Peru's Consumer Protection and Defence Code (Law No. 29571).

We are not liable for harm resulting from not following the guide's instructions or the rules of the places visited, from incorrect details you gave us, or from events beyond the agency's control described under «Cancellations and changes».

Photos are illustrative. Itineraries may be adjusted for safety, weather or official decisions. We check the information carefully, but if there is an error, what applies is what we confirm in writing when you book.

The texts, photographs, logos and design of gotomachupicchuperu.com belong to MAPI TRAVELS TOUR OPERATOR E.I.R.L. or are used with their authors' permission, and may not be reproduced without authorisation.

If something did not go as you expected, tell us via WhatsApp at +51 910 915 111 or by email at reservas@gotomachupicchuperu.com o gotomapiperu@gmail.com: we want to resolve it with you. You may also file a complaint with INDECOPI, Peru's consumer protection authority.

These terms are governed by the laws of Peru. Disputes are subject to the courts of Cusco, without prejudice to your right to go to INDECOPI.

We may update these terms; changes do not affect bookings already confirmed, which are governed by the conditions in force when they were confirmed.